Many methods for product quality improvement start by investigating the problems, and then working their way back to the point where the problem started. For instance audits and Root Cause Analysis work this way. But what if you could prevent problems from happening, by building an understanding what drives quality, thus enabling to take action before problems actually occur?
The series on “What Drives Quality” describes both technical activities and supporting quality activities. Previous articles explored what Senior Management and Operational Management do to ensure that quality software products are delivered to customers. This article describes how Project Management drives quality.
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