Last week, I gave a presentation at the Technical University in Delft and one of my topics was ’empathy’. I always get some questioning faces when I present a slide with a definition of empathy on it. Normally, technologists get taught about …
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The IT talent pool available in India is highly skilled. These educated IT professionals are good English speakers. They should always try to go that extra mile in cross-cultural communication to understand customer’s needs when working on an IT offshore …
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I frequently hear from people that an aspect which affects the effectiveness of their offshore team is high attrition. It is commonly understood that attrition rates in India are in the range of 20-40% per year which means that …
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I frequently speak to people in India that run BPO or software firms and I am always astonished by the numbers. People tell me that they started their software company 5 years back and employ 2000 people today. In Management …
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One of the most frequently cited causes of problems in (offshore) outsourcing is ‘communication problems’. When I hear people mention this, I always wonder what they mean by ‘communication’. Because the term itself is very broad and vague, I believe …
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